Privacy Policy

Depending on how WizeAuto is used, we may collect the following types of information:

Account and Dealership Information

• Name and job title
• Email address and phone number
• Dealership name and business information
• Login and account information
• Subscription or service information

Customer Information

• Customer name and contact information
• Vehicle interests and preferences
• Appointment and service information
• Sales and service inquiries
• Information provided during customer conversations

Voice and Conversation Information

When voice features are enabled, WizeAuto may process:

• Voice recordings
• Call transcripts
• Conversation history
• AI-generated summaries
• Call timestamps and related information

Technical Information

We may also collect information such as IP address, browser type, device information, usage information, and technical logs to operate and secure the platform.

We may use collected information to:

• Provide and operate WizeAuto
• Handle customer calls and conversations
• Respond to customer questions
• Support sales and service activities
• Schedule and manage appointments
• Qualify and manage leads
• Connect with authorized dealership systems
• Provide customer and technical support
• Maintain platform security
• Detect and prevent misuse or unauthorized activity
• Improve the performance and reliability of our Services
• Meet applicable legal and regulatory requirements

WizeAuto uses artificial intelligence to process customer conversations and generate responses.

Depending on the features selected by the dealership, conversations may be recorded, transcribed, analyzed, summarized, or used to perform automated actions.

AI-generated responses are based on the information and instructions available to the system and may not always be completely accurate.

We may share information with trusted service providers that help us operate WizeAuto. These may include providers for:

• Cloud hosting and data storage
• Voice and telecommunications services
• AI and speech processing
• Analytics and performance monitoring
• Security and fraud prevention
• Customer support
• Payment processing
• Business and software integrations

We may also share information with the dealership and its authorized systems or personnel when the information is collected or processed through the dealership's WizeAuto account.

We may disclose information when required by law, legal process, or when necessary to protect our users, services, rights, or property.

WizeAuto may connect with CRM systems, dealership management systems, scheduling platforms, communication tools, and other third-party applications.

When a dealership enables an integration, information may be exchanged between WizeAuto and that service to provide the requested functionality.

Third-party services have their own privacy policies, and we recommend reviewing those policies before enabling an integration.

Our website may use cookies and similar technologies to maintain functionality, understand website usage, improve performance, and support security.

You can control certain cookies through your browser settings. Disabling some cookies may affect website functionality.

We use reasonable technical and organizational measures designed to protect information from unauthorized access, misuse, alteration, or disclosure.

However, no internet-based service can guarantee complete security. We continuously work to maintain appropriate safeguards for the information processed through WizeAuto.

We retain information for as long as reasonably necessary to provide WizeAuto, support our business operations, maintain security, resolve issues, meet contractual requirements, and comply with applicable laws.

The specific retention period may depend on the type of information, the dealership's configuration, and the applicable agreement.

Depending on your location and applicable privacy laws, you may have rights to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request information about how your data is used
• Object to or restrict certain processing
• Withdraw consent where applicable

To make a privacy request, contact us at info@techwize.com.

If your information was collected through an automotive dealership, you may also need to contact that dealership directly regarding your personal information.

WizeAuto is designed for businesses and automotive dealerships and is not directed toward children.

We do not knowingly collect personal information directly from children through our Services.

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

If you have questions about this Privacy Policy or how WizeAuto handles information, please contact us: